Understanding Document Processing Statuses
This article explains the different document statuses you'll see in Sky AI, helping you understand where your documents are in the processing pipeline. You'll learn what each status means and what actions you can take.
Where to See Document Statuses
You can find document statuses in two key locations:
- Case Document List: Each document within a case displays a status icon and label.
- Cases Dashboard: The main Cases dashboard shows an overall status icon for each case, reflecting the status of the documents within.
Common Statuses and Their Meanings
Here's a breakdown of the common document statuses you'll encounter:
- Uploading/Draft: The document file is currently being uploaded to Sky AI, or the document record has been created but the file upload hasn't started yet.
- Processing: Sky AI is actively analyzing the document. This includes tasks like Optical Character Recognition (OCR), categorization, and summarization.
- Processed/Complete: Sky AI has successfully finished analyzing the document. Insights and chat functionalities are now available.
- Error: An issue occurred during the document processing.
What to Expect During Processing
- Processing Time: The time it takes to process a document varies depending on its size and complexity. Larger documents with many pages or intricate formatting will generally take longer.
- Multitasking: You can continue working with other parts of Sky AI while your documents are processing in the background.
The "Re-process" Document Option
The "Re-process" option allows you to re-submit a document for processing.
- When to Use It: Use this option if you've fixed an error (e.g., uploaded a corrected file), or if you suspect there was an issue during the initial processing.
- How to Re-process: Click the three-dot menu next to the document you want to re-process and select "Re-process".
- What Happens During Re-processing: Sky AI will re-analyze the document from the beginning, applying the same processing steps as the initial upload. Any previous analysis will be overwritten.