What to Do If Upload Fails or Stalls

Having trouble uploading files to Sky AI? Here's how to troubleshoot common issues.

Understanding Common Upload Issues

Several factors can cause upload problems:

• Network Connectivity: Unstable or slow internet connections.
• File Size Limitations: Files exceeding the maximum allowed size.
• Unsupported File Types: Attempting to upload files in a format not supported by Sky AI.
• Browser Compatibility: Using an outdated or incompatible browser.

Immediate Steps to Take

Try these quick fixes first:

• Check Your Internet Connection: Ensure you have a stable internet connection. Try restarting your router.
• Verify File Size and Type: Confirm that your file meets the size and format requirements.
• Clear Browser Cache and Cookies: Clearing your browser's cache and cookies can resolve many upload issues.
• Try a Different Browser: If the problem persists, try uploading the file using a different web browser.

How to Resume a Stalled Upload

If your upload stalls:

• Refresh the Page and Retry: Sometimes, simply refreshing the page and attempting the upload again can resolve the issue.
• Use the "Resume Upload" Feature (If Available): Some applications offer a resume feature for interrupted uploads. Look for this option.

When to Contact Support

Contact support if:

• You experience persistent upload failures after trying the above steps.
• You encounter error messages you don't understand.
• You suspect a system-wide issue is preventing uploads. Look for a "Help" link, usually found in the bottom right corner.